Lorenzo took us to Corleone and Erice and the next day to Monreale, Armerina and finally to Syracusa, where he helped us find our apartment! Lorenzo knew his stuff and... read more gave us a guided tour along the way.

  Subject: Complaint Regarding Unfulfilled Tour and Unjustified "No Show" Claim

I am writing to express my deep dissatisfaction with the service my wife and I received during our recent... read more booking for the "Palermo: Bus Tour to Noto, Ortigia, and Siracusa" on August 09, 2024. We paid in advance and were provided with instructions stating we would be picked up from our hotel lobby at 6:00 am on the day of the tour.

We arrived in the lobby at 5:45 am and waited patiently by the door from 6:00 am onwards. We waited for 45 minutes, during which time we saw several guests being picked up for other tours and deliveries being made. We approached every vehicle—cars, vans, and buses—that arrived between 6:00 and 6:45 am, showing our voucher to each driver, but none of them were there for us.

Throughout this entire period, both my wife and I had our phones with us. We did not receive any calls, nor is there any record of missed calls on our phones. We attempted to contact the number provided in the instructions twice but only reached a recorded message. Following this, my wife sent three emails to Tour Transfer City, as suggested, to confirm our phone number and our situation.

After being abandoned and with no response from Tour Transfer City, we contacted Get Your Guide, the website through which we made the booking. They apologized for the inconvenience and initially offered to reimburse us. However, we were later informed by Get Your Guide that Tour Transfer City refused to provide a refund, falsely claiming that we were a "no show." (Get Your Guide has promised to process it anyway)

Tour Transfer City claim is simply untrue. Tour Transfer City did not show up as scheduled, and we have no missed calls or any communication attempts from your company. On the contrary, we have proof of our multiple attempts to contact you—both by phone and email—to no avail.

I am appalled by the dishonest and untrustworthy behavior exhibited by Tour Transfer City. It is clear from other customer testimonials that this is not an isolated incident, but a pattern of deceptive behavior. It is unacceptable to treat customers in this manner, and I demand a full refund for the service that was not provided.

I look forward to your prompt response and resolution to this matter. Failure to address this issue satisfactorily will leave us no choice but to escalate this complaint further.

Sincerely,

David Gertner and Rosane Gertner

  I arranged for several transfers with Sicily Airports Transfer. From and back to the airport, but also a transfer from Palermo to Cefalu for a daytrip. The service was perfect.... read more We had a van fitting the 8 of us + luggage as asked for. The...More

  Very reliable! - My mom and I used Sicily Airport Transfer for roundtrip transfers between the Palermo airport and our hotel. The drivers were friendly, the vehicles were clean, and everything ran perfectly... read more on time. I would definitely use their services again!

  Lorenzo was a great and capable driver. The tour was self-guided which we enjoyed doing on our own at our own pace. He gave a recommendation of where to eat... read more in Cefalu. We really enjoyed visiting all three towns and seeing the beautiful countryside and coast line!

  A very pleasant and informative trip - After 24hrs of traveling and missed connections our driver Daniele was waiting for us in the terminal and we had a really pleasant ride where he gave us so... read more much info about the area, like a tour guide. He dropped us in Cefalu where it was easy to roll our suitcases into centro. The communication was good with Sicily transports via email inbetween our changing flights and new itinerary were read and returned, the only thing I didn’t like was the website, where I made the reservation it wasn’t letting me update the new times for pick up. Fortunately they read emails and there’s a what’sapp number for contact.

  We used Sicily airport transport 3 times during our stay. Two out of three times they were wonderful. 1. We were picked up from Palermo airport and brought to our... read more hotel. The driver was waiting for us and got us to our hotel. Great value....More

  Awesome service and drivers! Totally recommend this commany! Was traveling with parents and young child and the drivers were very accommodating!

  Very good organization and communication, perfect service for group of of 74 people including 60 golfers, I highly recommend! Lorenzo thank you for very good cooperation 😀

  Excellent service by Lorenzo,our flight was 30 minutes early, yet Lorenzo was waiting, great service

  Great transfers! Door to door. No need for the hassle of traveling by train to taxi, or by bus to your hotel. I prepaid all my 5 transfer trips on-line... read more months in advance and my driver was always on-time 15-20 early. The Mercedes Benz Minivans...More

  The driver was very professional, drove safely and efficiently. He waited for us when we were delayed and helped us with our heavy bags. The car was new and super... read more clean. The price was about 30% more than we paid for our trip back to...More

  On time. On our return to the airport the taxi driver kept in space with us in another car, greatly appreciated.

  Pre booked online from the UK. Courteous drivers on pick up and return. Prompt, helpful and professional. Would definitely recommend.

  DANIEL IS THE BEST DRIVER IN PALERMO!He perfectly drove me to Monreale to see the breathtaking Cathedral with giant Jesus in gold - then we went to Castelbouno to have... read more this amazing dessert place that gave delicious Christmas cake!! And then we went to Cefalu OMG THE BEST BEACH EVER the beach colour is INSANELY beautiful seriously the best of Mediterranean Sea️️️I skipped a lot of free time within the cities and asked if we could go Mondello real quick for a photo and Daniel kindly got the company to agree WHICH I AM SO GRATEFUL FOR (thank you so much!!️️️) and Daniel also took me to a surprise place called Sferacavallo!! Only the locals know this place and it was STUNNING!!️️️Thank you again to Daniel who was full of humour, warmth, kindness, knowledge and he made my visit to Palermo an amazing one! This company is 10/10 SERIOUSLY HIGHLY RECOMMENDED!!️️️

  It was a fabulous day trip, my guide was great. we saw many beautiful locatons near Palermo and listened to fabulous music in the car. thanks

  Good communication and great service. We also booked a private car for one day excursion. Highly recommended

  Needed a transfer from Castelbuono to Palermo Airport in the middle of the night. Booking was simple, the rates were the best I was able to find. Driver was 20... read more minutes early and waited no issue. Communication prior to pickup by email was very responsive....More