Airport Transfer to Hotel - Collected as arranged by Dario who took us directly to our Hotel.
We then were collected for the return trip, a bit earlier than expected but not an issue. Booke... read more vehicles were as discribed and clean.
We had to make time changes as our flight arrival was earlier this was taken care of via an email very easily. Prompt response and thankfully no additional admin fee.
Will definitely use them again when the need arises.

  Dario was a great and friendly driver for our day trip. He arrived on time and was very kind in offering travel tips to us. We spent longer... read more in Etna as we wanted to get the coach/bus after the cable car experience which we found very worthwhile. It meant slightly less time in Taormina which was fine for us. I definitely recommend booking this for anyone who wishes to travel in comfort.

  Worst start to my vacation  - We were told the driver would be late, but not given any specific time. 10 minutes turned to 20 turned to 40 we didn’t get a driver to us until... read more an hour and 15 minutes after we originally booked.

The company was not at all transparent with the length of the delay. I had to reach out to them multiple times about where my driver was and when they would arrive. At no point did they give me a clear answer. All they said was that the highway traffic was bad — it was a Sunday — and the highway looked clear to us when we hit the road.

There was zero remorse from the company about the huge delay. We would have been better off taking a taxi or a bus. The whole point of paying for such an expensive service is the convenience and efficiency. Nothing about my experience with this company was efficient or convenient.

  Excellent Service - Driver was waiting for us at the airport and was very professional. The van was new and very nice. We also used the service for return to the... read more airport and again the driver arrived on time and was very professional. We would definitely use this service again.

  Excellent - My friend and I had Marco for driver. Very comfortable car and a fabulous driver. He was punctual, attentive and a very careful driver- knowledgeable about his surroundings. He was... read more so good, we cancelled our car rental and asked him to drive us to cefalu and then Taormina . Made the whole trip so much more pleasant! We would recommend this company and ask for Marco all over again!

  This was an easy trip. They arrived on time, drove well, and it was a comfortable Mercedes van that was clean and in great shape. Would use them again.

  Subject: Complaint Regarding Unfulfilled Tour and Unjustified "No Show" Claim

I am writing to express my deep dissatisfaction with the service my wife and I received during our recent... read more booking for the "Palermo: Bus Tour to Noto, Ortigia, and Siracusa" on August 09, 2024. We paid in advance and were provided with instructions stating we would be picked up from our hotel lobby at 6:00 am on the day of the tour.

We arrived in the lobby at 5:45 am and waited patiently by the door from 6:00 am onwards. We waited for 45 minutes, during which time we saw several guests being picked up for other tours and deliveries being made. We approached every vehicle—cars, vans, and buses—that arrived between 6:00 and 6:45 am, showing our voucher to each driver, but none of them were there for us.

Throughout this entire period, both my wife and I had our phones with us. We did not receive any calls, nor is there any record of missed calls on our phones. We attempted to contact the number provided in the instructions twice but only reached a recorded message. Following this, my wife sent three emails to Tour Transfer City, as suggested, to confirm our phone number and our situation.

After being abandoned and with no response from Tour Transfer City, we contacted Get Your Guide, the website through which we made the booking. They apologized for the inconvenience and initially offered to reimburse us. However, we were later informed by Get Your Guide that Tour Transfer City refused to provide a refund, falsely claiming that we were a "no show." (Get Your Guide has promised to process it anyway)

Tour Transfer City claim is simply untrue. Tour Transfer City did not show up as scheduled, and we have no missed calls or any communication attempts from your company. On the contrary, we have proof of our multiple attempts to contact you—both by phone and email—to no avail.

I am appalled by the dishonest and untrustworthy behavior exhibited by Tour Transfer City. It is clear from other customer testimonials that this is not an isolated incident, but a pattern of deceptive behavior. It is unacceptable to treat customers in this manner, and I demand a full refund for the service that was not provided.

I look forward to your prompt response and resolution to this matter. Failure to address this issue satisfactorily will leave us no choice but to escalate this complaint further.

Sincerely,

David Gertner and Rosane Gertner

  The driver was waiting for us, and had to put up with rush hour traffic through Palermo, but did it in pleasant fashion. The return trip was equally pleasant. I... read more would recommend them.More

  The service allowed for seamless booking and delivery. The driver was on time time and very pleasant!

  Very reliable! - My mom and I used Sicily Airport Transfer for roundtrip transfers between the Palermo airport and our hotel. The drivers were friendly, the vehicles were clean, and everything ran perfectly... read more on time. I would definitely use their services again!

  When planning our Italy trip we were advised to use a private transfer rather than the “official” taxis found at the airport taxi rank and looking back this was maybe... read more the best piece of advice we were given. The local taxis over there are similar...More

  We had Vincenzo drive the six of us from Ortigia to Catania. Although he drove at a faster pace than our previous driver, he was always vigilant on the road... read more and what was occurring around him. We all thought that we could recommend this transfer...More

  Meet and greet with no problem, comfortable and clean car. Polite and competent driver. Excellent service.

  We were going to stay for 3 weeks but extended with another 2 in the end. It was very easy to change the pickup date (2 days before) to no extra cost.

  Very friendly and flexible driver, who worked with us to have enough time at each site for a visit. One could easily spend a full day each at Selinunte and... read more Erice. We are very satisfied with both the service and price. Our driver was excellent,...More

  Perfect service, driver was on time. I had to change pick up hour day before depart, very fast reply from customer service.

  We were very satisfied with our car service... We were actually late getting off the plane, and he was there waiting, this was so convenient for my elderly mother and... read more i. thank so much

  A very pleasant and informative trip - After 24hrs of traveling and missed connections our driver Daniele was waiting for us in the terminal and we had a really pleasant ride where he gave us so... read more much info about the area, like a tour guide. He dropped us in Cefalu where it was easy to roll our suitcases into centro. The communication was good with Sicily transports via email inbetween our changing flights and new itinerary were read and returned, the only thing I didn’t like was the website, where I made the reservation it wasn’t letting me update the new times for pick up. Fortunately they read emails and there’s a what’sapp number for contact.