We were so glad we booked this transfer. The evening flight was over two hours late and thankfully we were able to communicate with the company prior to taking off.... read more Our driver, Daniel, was friendly and helpful despite it being close to mid-night. He got us to our destination in Palermo and made sure we go inside. Highly recommended!

  I highly recommend this for airport transfers to and from. The booking was was easy and driver was very nice and let us finish our cafe while he packed our... read more luggage. The ride very comfortable and provided us with bottled water. affordable price and much...More

  I was checking some prices for a transfer from Catania Airport on the website. Without realizing I was making a booking, I have never asked to pay for a guarantee... read more so it will very confusing. After a while I received the email attached to this...More

  The service allowed for seamless booking and delivery. The driver was on time time and very pleasant!

  Reliable Service - We used Sicily Airports Transfer from CTA to our hotel in Taormina and the driver met us in the baggage claim area with a sign as promised.
They took us... read more from Taormina to Palermo.
And they took us from our hotel in Palermo to PMO.

  We used Sicily Airport transfers to travel around Sicily and were so pleased that we did! We traveled from Palermo to Embedocle to Catania and back to Palermo. ... read more It was a little more than a car but, looking at the roads and other drivers, so...More

  On time, exceptionally clean vehicle, friendly door to door service! Would recommend this service to anyone!

  Great ride from airport to city. Friendly and informative driver! Thanks for your driving skills and street smarts in a crowded city.

  Driver was waiting for us, very courteous and helpful. Car very clean and as described on booking. Will definitely use again.

  Dario was wonderful. We had a great time on this tour. He was on time picking us up and made the entire experience pleasant. He was fun to talk with... read more and very informative about everything we were seeing and doing. We did the cable car and bus tour of Mt Etna at his suggestion and loved it. We then hopped back in the car with him which was still a pleasure and headed over to Taormina, which was truly a great place to visit. Particularly loved the Teatro ruins and the local restaurants. Trip was definitely worth the money, and we could’nt have asked for a better driver than Dario. He was the best, I feel as though we’d be good friends if I lived in Sicily. Again, highly recommend

  the worst transfer in my life - I do not understand where Sicily Airports Transfer got such a rating, thanks to which I chose it. This is the worst transfer in my life. Is it even legal... read more in Italy to carry a family with two children with an open door tied with a rope? Dust and terrible noise, as a compliment from the company. I am attaching a photo. Plus, for some reason the driver drove along a free mountain road (explaining his decision by a traffic jam on a toll road, but the journey time was the same) and the children, combined with the mountain serpentine and the noise from the open door, arrived green with nausea.

  Very reliable! - My mom and I used Sicily Airport Transfer for roundtrip transfers between the Palermo airport and our hotel. The drivers were friendly, the vehicles were clean, and everything ran perfectly... read more on time. I would definitely use their services again!

  Subject: Complaint Regarding Unfulfilled Tour and Unjustified "No Show" Claim

I am writing to express my deep dissatisfaction with the service my wife and I received during our recent... read more booking for the "Palermo: Bus Tour to Noto, Ortigia, and Siracusa" on August 09, 2024. We paid in advance and were provided with instructions stating we would be picked up from our hotel lobby at 6:00 am on the day of the tour.

We arrived in the lobby at 5:45 am and waited patiently by the door from 6:00 am onwards. We waited for 45 minutes, during which time we saw several guests being picked up for other tours and deliveries being made. We approached every vehicle—cars, vans, and buses—that arrived between 6:00 and 6:45 am, showing our voucher to each driver, but none of them were there for us.

Throughout this entire period, both my wife and I had our phones with us. We did not receive any calls, nor is there any record of missed calls on our phones. We attempted to contact the number provided in the instructions twice but only reached a recorded message. Following this, my wife sent three emails to Tour Transfer City, as suggested, to confirm our phone number and our situation.

After being abandoned and with no response from Tour Transfer City, we contacted Get Your Guide, the website through which we made the booking. They apologized for the inconvenience and initially offered to reimburse us. However, we were later informed by Get Your Guide that Tour Transfer City refused to provide a refund, falsely claiming that we were a "no show." (Get Your Guide has promised to process it anyway)

Tour Transfer City claim is simply untrue. Tour Transfer City did not show up as scheduled, and we have no missed calls or any communication attempts from your company. On the contrary, we have proof of our multiple attempts to contact you—both by phone and email—to no avail.

I am appalled by the dishonest and untrustworthy behavior exhibited by Tour Transfer City. It is clear from other customer testimonials that this is not an isolated incident, but a pattern of deceptive behavior. It is unacceptable to treat customers in this manner, and I demand a full refund for the service that was not provided.

I look forward to your prompt response and resolution to this matter. Failure to address this issue satisfactorily will leave us no choice but to escalate this complaint further.

Sincerely,

David Gertner and Rosane Gertner

  Flawless transfers - Booked 3 transfers from Catania airport to Palermo, from Palermo to Milazzo and back to Catania. Quick and efficient communication via WhatsApp, excellent driver and comfortable and new Viano, and... read more the cheapest!!

  This is, by far, the best limo service on Sicily. We booked a one-day western tour of Sicily. Marco was a fantastic driver - prompt, professional, courteous, funny,... read more and safe. He drove us to: Segusta, Trapani, the salt pans, the boat docks to the Egadi...More

  Our driver was on time, courteous, and helpful on our trip from Milazzo to Palermo, and the price was reasonable. I definitely recommend this service!

  Best service, we lost our luggage and driver was pationately waiting us , and it cost the same money. Gave us water , for every person, there was 8 of us.

  We were going to stay for 3 weeks but extended with another 2 in the end. It was very easy to change the pickup date (2 days before) to no extra cost.