This was an easy trip. They arrived on time, drove well, and it was a comfortable Mercedes van that was clean and in great shape. Would use them again.

  Cefalu and Monreale , 5 hour visit - Loved the visit to Cefalu and especially Monreale. So much history in both places, possibly one of the highlights from our trip. Bus included 8 passagers but unfortunately no comments... read more from driver so you basically get a comfortable drive to those two locations for the price

  Great and timely service - I used the services of Sicily Airports Tranfer and Tour twice. They have been always very professional and quick in the replies

  Great ride from airport to city. Friendly and informative driver! Thanks for your driving skills and street smarts in a crowded city.

  They met us at the airport, helped with our bags and brought us to our hotel. Very easy to use and would recommend for the future.

  Having never travelled to Palermo before, I decided (for the first time) to treat myself to an airport transfer. The booking process was excellent, with Lorenzo answering my questions in... read more a prompt, efficient, and friendly manner and making my requested subsequent changes with no problems...More

  We were very satisfied with our car service... We were actually late getting off the plane, and he was there waiting, this was so convenient for my elderly mother and... read more i. thank so much

  The driver was waiting for us, and had to put up with rush hour traffic through Palermo, but did it in pleasant fashion. The return trip was equally pleasant. I... read more would recommend them.More

  When planning our Italy trip we were advised to use a private transfer rather than the “official” taxis found at the airport taxi rank and looking back this was maybe... read more the best piece of advice we were given. The local taxis over there are similar...More

  Our trip was excellent along with our drive Giovanni very helpful and knowledge and a wonderful driver!!!

  We booked a transfer from Palermo to Catania airport and the driver arrived early and greet us. The car was in excellent condition and the trip was very comfortable and... read more pleasant! I would highly recommend this company for transfer around Sicily!

  Comfortable and on-time - We used Sicily Airports Transfer & Tour to go to the Palermo Airport. The van was comfortable, and our ride was on time. The driver was friendly.

  Great service, prompt, excellent vehicle and driver. A driver contact number would be useful. Would recommend and use again.

  Transfer Palermo Airport to Catania - The meet up was flawless. The driver was pleasant & chatted nicely. The car was most comfortable. (I would recommend offering a cold drink as there was a cooler in... read more the car). We can recommend this company very highly.

  Pleasant experience in Sicily - I booked at 11am but my driver Lorenzo came 10 mins early. He is polite and friendly.

Driving from Catania to Palermo is a long journey, Lorenzo asked me... read more whether I want to take a rest at freeway service area. Thanks to his thoughtful idea and the scenic road, I wasn't tired at all.

When we arrived the hotel, I found my credit card couldn't be read and Lorenzo waited me patiently.
Problem finally solved.Highly appreciate his kindness and patience. Worth the price.

As My native language isn't English, there may be grammar mistakes in my comment. I just try to depict my whole experience genuinely.

  Subject: Complaint Regarding Unfulfilled Tour and Unjustified "No Show" Claim

I am writing to express my deep dissatisfaction with the service my wife and I received during our recent... read more booking for the "Palermo: Bus Tour to Noto, Ortigia, and Siracusa" on August 09, 2024. We paid in advance and were provided with instructions stating we would be picked up from our hotel lobby at 6:00 am on the day of the tour.

We arrived in the lobby at 5:45 am and waited patiently by the door from 6:00 am onwards. We waited for 45 minutes, during which time we saw several guests being picked up for other tours and deliveries being made. We approached every vehicle—cars, vans, and buses—that arrived between 6:00 and 6:45 am, showing our voucher to each driver, but none of them were there for us.

Throughout this entire period, both my wife and I had our phones with us. We did not receive any calls, nor is there any record of missed calls on our phones. We attempted to contact the number provided in the instructions twice but only reached a recorded message. Following this, my wife sent three emails to Tour Transfer City, as suggested, to confirm our phone number and our situation.

After being abandoned and with no response from Tour Transfer City, we contacted Get Your Guide, the website through which we made the booking. They apologized for the inconvenience and initially offered to reimburse us. However, we were later informed by Get Your Guide that Tour Transfer City refused to provide a refund, falsely claiming that we were a "no show." (Get Your Guide has promised to process it anyway)

Tour Transfer City claim is simply untrue. Tour Transfer City did not show up as scheduled, and we have no missed calls or any communication attempts from your company. On the contrary, we have proof of our multiple attempts to contact you—both by phone and email—to no avail.

I am appalled by the dishonest and untrustworthy behavior exhibited by Tour Transfer City. It is clear from other customer testimonials that this is not an isolated incident, but a pattern of deceptive behavior. It is unacceptable to treat customers in this manner, and I demand a full refund for the service that was not provided.

I look forward to your prompt response and resolution to this matter. Failure to address this issue satisfactorily will leave us no choice but to escalate this complaint further.

Sincerely,

David Gertner and Rosane Gertner

  We used Sicily Airport transfers to travel around Sicily and were so pleased that we did! We traveled from Palermo to Embedocle to Catania and back to Palermo. ... read more It was a little more than a car but, looking at the roads and other drivers, so...More

  Excellent service, with prompt arrival for pick-up at both ends of the holiday. A lovely car with a very amiable driver, and excellent communication from Lorenzo, answering our questions.