I highly recommend this for airport transfers to and from. The booking was was easy and driver was very nice and let us finish our cafe while he packed our... read more luggage. The ride very comfortable and provided us with bottled water. affordable price and much...More

  The transfer was confirmed and already payed. The pick up time was fixed to 7 am. After 20 mins of waiting at the arranged meeting point we wanted to call... read more the transfer service. Therefore, we checked the mails they sent us in order to find...More

  Great trip - Marco met us promptly and was a great driver. He spoke good English but was helpful with my Italian. Which I appreciated.
My only problem was that I after... read more I booked and received confirmation from company, that I did not receive info on pick up. I did live chat on Sicily transfer website and they gave me Marcos number. But think it would have been better to know that. There were no problems I just worry about the lack of face to face - or voice - contact.

  The service was excellent the driver was waiting right outside baggage claim with my name on a sign large car air-conditioned it was so smooth I would use them again

  Subject: Complaint Regarding Unfulfilled Tour and Unjustified "No Show" Claim

I am writing to express my deep dissatisfaction with the service my wife and I received during our recent... read more booking for the "Palermo: Bus Tour to Noto, Ortigia, and Siracusa" on August 09, 2024. We paid in advance and were provided with instructions stating we would be picked up from our hotel lobby at 6:00 am on the day of the tour.

We arrived in the lobby at 5:45 am and waited patiently by the door from 6:00 am onwards. We waited for 45 minutes, during which time we saw several guests being picked up for other tours and deliveries being made. We approached every vehicle—cars, vans, and buses—that arrived between 6:00 and 6:45 am, showing our voucher to each driver, but none of them were there for us.

Throughout this entire period, both my wife and I had our phones with us. We did not receive any calls, nor is there any record of missed calls on our phones. We attempted to contact the number provided in the instructions twice but only reached a recorded message. Following this, my wife sent three emails to Tour Transfer City, as suggested, to confirm our phone number and our situation.

After being abandoned and with no response from Tour Transfer City, we contacted Get Your Guide, the website through which we made the booking. They apologized for the inconvenience and initially offered to reimburse us. However, we were later informed by Get Your Guide that Tour Transfer City refused to provide a refund, falsely claiming that we were a "no show." (Get Your Guide has promised to process it anyway)

Tour Transfer City claim is simply untrue. Tour Transfer City did not show up as scheduled, and we have no missed calls or any communication attempts from your company. On the contrary, we have proof of our multiple attempts to contact you—both by phone and email—to no avail.

I am appalled by the dishonest and untrustworthy behavior exhibited by Tour Transfer City. It is clear from other customer testimonials that this is not an isolated incident, but a pattern of deceptive behavior. It is unacceptable to treat customers in this manner, and I demand a full refund for the service that was not provided.

I look forward to your prompt response and resolution to this matter. Failure to address this issue satisfactorily will leave us no choice but to escalate this complaint further.

Sincerely,

David Gertner and Rosane Gertner

  Excellent service, with prompt arrival for pick-up at both ends of the holiday. A lovely car with a very amiable driver, and excellent communication from Lorenzo, answering our questions.

  This is, by far, the best limo service on Sicily. We booked a one-day western tour of Sicily. Marco was a fantastic driver - prompt, professional, courteous, funny,... read more and safe. He drove us to: Segusta, Trapani, the salt pans, the boat docks to the Egadi...More

  Found this company online and booked with some trepidation, as you've never really heard about local transfer companies and it's normally the last thing to be done as part of... read more your holiday bookings. Can only say these guys were fantastic - meet and greet at...More

  Waited ages for us even though our flight was late. Car was clean, spacious and comfortable. Collection time was prompt too. Faultless service throughout.

  Welcome at airport,Marco very obliging and respectful,good journey to destination with carful driving,would definitely use again

  Nice tour with Marco - Very nice and educational tour. We saw a lot of different styles of arquitecture. Our driver Marco was very friendly and answered all of our questions.

  Very reliable! - My mom and I used Sicily Airport Transfer for roundtrip transfers between the Palermo airport and our hotel. The drivers were friendly, the vehicles were clean, and everything ran perfectly... read more on time. I would definitely use their services again!

  Cefalu and Monreale , 5 hour visit - Loved the visit to Cefalu and especially Monreale. So much history in both places, possibly one of the highlights from our trip. Bus included 8 passagers but unfortunately no comments... read more from driver so you basically get a comfortable drive to those two locations for the price

  The trip was excellent. Started off with snow up Mount Etna and some stunning views of the coast below. Taormina was beautiful, just wish we could have stayed there longer.... read more Our driver Dario was superb. All in all a fantastic day

  We were so glad we booked this transfer. The evening flight was over two hours late and thankfully we were able to communicate with the company prior to taking off.... read more Our driver, Daniel, was friendly and helpful despite it being close to mid-night. He got us to our destination in Palermo and made sure we go inside. Highly recommended!

  Our driver was waiting for us on arrival at Palermo airport, and for our return trip, the driver arrived early at our hotel. Both drivers were very helpful and courteous,... read more making it hassle-free for us. Good value for money, highly recommended.

  We landed late at night so was glad we had precooked a transfer. The airport is a good 50 minutes away from Palermo so it was nice to relax after... read more a long flight from Australia and Good value.

  Reliable Service - We used Sicily Airports Transfer from CTA to our hotel in Taormina and the driver met us in the baggage claim area with a sign as promised.
They took us... read more from Taormina to Palermo.
And they took us from our hotel in Palermo to PMO.