We did not find our driver at the Airport, at first, bc lacking of nametag. He messaged me on Whatsapp which I never use, missed the messages for that reason.... read more After a good while we found each other though, and ride was perfect. I would suggest you point out on your website that communications go on Whatsapp. (I called and sent email, none worked at the time).
This company is on Whatsapp, just make people aware! Thanks for transportation with nice, clean car and kind, knowledgeable driver.
I recommend this company

  Flawless transfers - Booked 3 transfers from Catania airport to Palermo, from Palermo to Milazzo and back to Catania. Quick and efficient communication via WhatsApp, excellent driver and comfortable and new Viano, and... read more the cheapest!!

  Nice tour with Marco - Very nice and educational tour. We saw a lot of different styles of arquitecture. Our driver Marco was very friendly and answered all of our questions.

  very kind and acculturated driver - There has been a problem with the booking, but the driver solved it instantly. And it gave us a lot of useful tips and suggestions, with awesome kindness. Strongly recommended

  The trip was excellent. Started off with snow up Mount Etna and some stunning views of the coast below. Taormina was beautiful, just wish we could have stayed there longer.... read more Our driver Dario was superb. All in all a fantastic day

  Very pricey for an old car - The driver was nice but we paid too much (€340) for such an old car from Palermo to Milazzo with a stop at Monreale. The car door could not be... read more closed properly. The fare is even more expensive than domestic airfare.

  Giovanni is a fantastic tour guide. He was knowledgable, flexible and accommodating. His love for Palermo gave us insight into the city’s past, present and future. Seeing the city’s... read more traditional and untraditional features we had a day full of learning, laughter and food. It was...More

  Value, punctuality and flexibility - We booked two transfers using SAT and every time the contacts were prompt and accommodating. In Italy it's important to have a degree of flexibility with ever changing plans and... read more arrangements and Sicily Transfers made sure we can juggle with all the variables at hand. Great service from the drivers, comfortable cars, excellent communication.

  On time. On our return to the airport the taxi driver kept in space with us in another car, greatly appreciated.

  Our driver was on time, courteous, and helpful on our trip from Milazzo to Palermo, and the price was reasonable. I definitely recommend this service!

  Great transfers! Door to door. No need for the hassle of traveling by train to taxi, or by bus to your hotel. I prepaid all my 5 transfer trips on-line... read more months in advance and my driver was always on-time 15-20 early. The Mercedes Benz Minivans...More

  Quick service - Online booking was fast, driver was waiting at airport with a name tag, car was large and clean, driver was friendly and competent

  This was great! I have never used a transfer service before and was a bit apprehensive about booking, but the driver arrived early and in a larger vehicle than expected,... read more so we were able to fit our luggage very easily. We were at the airport...More

  Subject: Complaint Regarding Unfulfilled Tour and Unjustified "No Show" Claim

I am writing to express my deep dissatisfaction with the service my wife and I received during our recent... read more booking for the "Palermo: Bus Tour to Noto, Ortigia, and Siracusa" on August 09, 2024. We paid in advance and were provided with instructions stating we would be picked up from our hotel lobby at 6:00 am on the day of the tour.

We arrived in the lobby at 5:45 am and waited patiently by the door from 6:00 am onwards. We waited for 45 minutes, during which time we saw several guests being picked up for other tours and deliveries being made. We approached every vehicle—cars, vans, and buses—that arrived between 6:00 and 6:45 am, showing our voucher to each driver, but none of them were there for us.

Throughout this entire period, both my wife and I had our phones with us. We did not receive any calls, nor is there any record of missed calls on our phones. We attempted to contact the number provided in the instructions twice but only reached a recorded message. Following this, my wife sent three emails to Tour Transfer City, as suggested, to confirm our phone number and our situation.

After being abandoned and with no response from Tour Transfer City, we contacted Get Your Guide, the website through which we made the booking. They apologized for the inconvenience and initially offered to reimburse us. However, we were later informed by Get Your Guide that Tour Transfer City refused to provide a refund, falsely claiming that we were a "no show." (Get Your Guide has promised to process it anyway)

Tour Transfer City claim is simply untrue. Tour Transfer City did not show up as scheduled, and we have no missed calls or any communication attempts from your company. On the contrary, we have proof of our multiple attempts to contact you—both by phone and email—to no avail.

I am appalled by the dishonest and untrustworthy behavior exhibited by Tour Transfer City. It is clear from other customer testimonials that this is not an isolated incident, but a pattern of deceptive behavior. It is unacceptable to treat customers in this manner, and I demand a full refund for the service that was not provided.

I look forward to your prompt response and resolution to this matter. Failure to address this issue satisfactorily will leave us no choice but to escalate this complaint further.

Sincerely,

David Gertner and Rosane Gertner

  Driver was waiting for us, very courteous and helpful. Car very clean and as described on booking. Will definitely use again.

  We were so glad we booked this transfer. The evening flight was over two hours late and thankfully we were able to communicate with the company prior to taking off.... read more Our driver, Daniel, was friendly and helpful despite it being close to mid-night. He got us to our destination in Palermo and made sure we go inside. Highly recommended!

  We used this service a number of times in June 2019. First was pick up from the Palmero Airport. Handled perfectly. Next came an all day visit to Cefalu, Monreale... read more and Castelbuono, returning to our hotel in Palermo. The driver Giovanni was polite, spoke English...More

  perfect orrganization - The trip plan from ad to Palermo airport was on time, smoothly organized in comfortable cars. Sicily Airports Transfer Tour are reliable and available.