We landed late at night so was glad we had precooked a transfer. The airport is a good 50 minutes away from Palermo so it was nice to relax after... read more a long flight from Australia and Good value.

  We used Sicily Airport transfers to travel around Sicily and were so pleased that we did! We traveled from Palermo to Embedocle to Catania and back to Palermo. ... read more It was a little more than a car but, looking at the roads and other drivers, so...More

  Very reliable! - My mom and I used Sicily Airport Transfer for roundtrip transfers between the Palermo airport and our hotel. The drivers were friendly, the vehicles were clean, and everything ran perfectly... read more on time. I would definitely use their services again!

  Our driver was on time, courteous, and helpful on our trip from Milazzo to Palermo, and the price was reasonable. I definitely recommend this service!

  Perfect service, driver was on time. I had to change pick up hour day before depart, very fast reply from customer service.

  I would like to recommend this company. We have booked a transfer for group at Catania airport. Driver was waiting in arrival hall on time and also an extra time... read more for us, due to lost baggage of 1 person. Car was clean and fine. We...More

  Awesome service and drivers! Totally recommend this commany! Was traveling with parents and young child and the drivers were very accommodating!

  They met us at the airport, helped with our bags and brought us to our hotel. Very easy to use and would recommend for the future.

  Subject: Complaint Regarding Unfulfilled Tour and Unjustified "No Show" Claim

I am writing to express my deep dissatisfaction with the service my wife and I received during our recent... read more booking for the "Palermo: Bus Tour to Noto, Ortigia, and Siracusa" on August 09, 2024. We paid in advance and were provided with instructions stating we would be picked up from our hotel lobby at 6:00 am on the day of the tour.

We arrived in the lobby at 5:45 am and waited patiently by the door from 6:00 am onwards. We waited for 45 minutes, during which time we saw several guests being picked up for other tours and deliveries being made. We approached every vehicle—cars, vans, and buses—that arrived between 6:00 and 6:45 am, showing our voucher to each driver, but none of them were there for us.

Throughout this entire period, both my wife and I had our phones with us. We did not receive any calls, nor is there any record of missed calls on our phones. We attempted to contact the number provided in the instructions twice but only reached a recorded message. Following this, my wife sent three emails to Tour Transfer City, as suggested, to confirm our phone number and our situation.

After being abandoned and with no response from Tour Transfer City, we contacted Get Your Guide, the website through which we made the booking. They apologized for the inconvenience and initially offered to reimburse us. However, we were later informed by Get Your Guide that Tour Transfer City refused to provide a refund, falsely claiming that we were a "no show." (Get Your Guide has promised to process it anyway)

Tour Transfer City claim is simply untrue. Tour Transfer City did not show up as scheduled, and we have no missed calls or any communication attempts from your company. On the contrary, we have proof of our multiple attempts to contact you—both by phone and email—to no avail.

I am appalled by the dishonest and untrustworthy behavior exhibited by Tour Transfer City. It is clear from other customer testimonials that this is not an isolated incident, but a pattern of deceptive behavior. It is unacceptable to treat customers in this manner, and I demand a full refund for the service that was not provided.

I look forward to your prompt response and resolution to this matter. Failure to address this issue satisfactorily will leave us no choice but to escalate this complaint further.

Sincerely,

David Gertner and Rosane Gertner

  Professional and trusty service - Booked for my sister. Driver met her early at the airport, carried her bags and was a pleasant middle-aged local resident. Highly recommend

  Good communication and great service. We also booked a private car for one day excursion. Highly recommended

  The taxi was 1 hour and 15 minutes late. We were waiting in Milazzo with 3 kids in the heat (35 degrees) We did not recieve any information... read more about the delay, so I had to call the agency. I called 5 times and each time...More

  The transfer from the Palermo airport to the hotel in the center of the city was perfect! The driver was great and personable. He met us as we walked out... read more of the baggage retrieval area. He had a sign with my name on it. so...More

  We had Vincenzo drive the six of us from Ortigia to Catania. Although he drove at a faster pace than our previous driver, he was always vigilant on the road... read more and what was occurring around him. We all thought that we could recommend this transfer...More

  I couldn’t ask for a better transfer service from the airport to downtown Palermo. “Meet & greet” service worked perfectly.More

  Pleasant experience in Sicily - I booked at 11am but my driver Lorenzo came 10 mins early. He is polite and friendly.

Driving from Catania to Palermo is a long journey, Lorenzo asked me... read more whether I want to take a rest at freeway service area. Thanks to his thoughtful idea and the scenic road, I wasn't tired at all.

When we arrived the hotel, I found my credit card couldn't be read and Lorenzo waited me patiently.
Problem finally solved.Highly appreciate his kindness and patience. Worth the price.

As My native language isn't English, there may be grammar mistakes in my comment. I just try to depict my whole experience genuinely.

  Study Abroad Group Ride - Both of our drivers were so welcoming and very friendly on the drive!
We are very lucky to have met them last year and were very happy to use... read more them again this year!

  Transfer Palermo Airport to Catania - The meet up was flawless. The driver was pleasant & chatted nicely. The car was most comfortable. (I would recommend offering a cold drink as there was a cooler in... read more the car). We can recommend this company very highly.