We were transferring from Catania Airport to Ortiga in Syracuse. The driver was on time and clearly identified us. The 45 minute drive was smooth with no delays. We arrived... read more at the Hotel Des Etrangers in comfort and with minimum fuss.

  We used this company three different times whilst in Sicily both from Palermo and Catania airports. Each time the vehicles were excellent, the drivers were friendly and always on time,... read more and they provided both baby and booster seats for our children. Highly recommended.

  My wife and I started to plan our three week holiday in Sicily one year in advance and ten months prior to leaving and after reading reviews of the transit... read more systems in Sicily, I decided to reach out to one company to schedule transfers between...More

  Subject: Complaint Regarding Unfulfilled Tour and Unjustified "No Show" Claim

I am writing to express my deep dissatisfaction with the service my wife and I received during our recent... read more booking for the "Palermo: Bus Tour to Noto, Ortigia, and Siracusa" on August 09, 2024. We paid in advance and were provided with instructions stating we would be picked up from our hotel lobby at 6:00 am on the day of the tour.

We arrived in the lobby at 5:45 am and waited patiently by the door from 6:00 am onwards. We waited for 45 minutes, during which time we saw several guests being picked up for other tours and deliveries being made. We approached every vehicle—cars, vans, and buses—that arrived between 6:00 and 6:45 am, showing our voucher to each driver, but none of them were there for us.

Throughout this entire period, both my wife and I had our phones with us. We did not receive any calls, nor is there any record of missed calls on our phones. We attempted to contact the number provided in the instructions twice but only reached a recorded message. Following this, my wife sent three emails to Tour Transfer City, as suggested, to confirm our phone number and our situation.

After being abandoned and with no response from Tour Transfer City, we contacted Get Your Guide, the website through which we made the booking. They apologized for the inconvenience and initially offered to reimburse us. However, we were later informed by Get Your Guide that Tour Transfer City refused to provide a refund, falsely claiming that we were a "no show." (Get Your Guide has promised to process it anyway)

Tour Transfer City claim is simply untrue. Tour Transfer City did not show up as scheduled, and we have no missed calls or any communication attempts from your company. On the contrary, we have proof of our multiple attempts to contact you—both by phone and email—to no avail.

I am appalled by the dishonest and untrustworthy behavior exhibited by Tour Transfer City. It is clear from other customer testimonials that this is not an isolated incident, but a pattern of deceptive behavior. It is unacceptable to treat customers in this manner, and I demand a full refund for the service that was not provided.

I look forward to your prompt response and resolution to this matter. Failure to address this issue satisfactorily will leave us no choice but to escalate this complaint further.

Sincerely,

David Gertner and Rosane Gertner

  We had originally had expected to rent a car, but when that did not work out, we started looking for tours. Giovanni picked us up near our apartment and... read more delivered us to Monreale's cathedral (incredible Byzantine mosaics), the castle in Castlebuono, and then the seaside...More

  Vans were very clean, and drivers were on time and pleasant. would recommend this well managed service.

  Met and collected efficiently and on time despite flight delay on incoming flight. Price was as agreed.

  This is, by far, the best limo service on Sicily. We booked a one-day western tour of Sicily. Marco was a fantastic driver - prompt, professional, courteous, funny,... read more and safe. He drove us to: Segusta, Trapani, the salt pans, the boat docks to the Egadi...More

  We booked a transfer from Palermo to Catania airport and the driver arrived early and greet us. The car was in excellent condition and the trip was very comfortable and... read more pleasant! I would highly recommend this company for transfer around Sicily!

  A Great Way to Get from Palermo to Mt. Etna and Taormina! - Marco was very friendly and professional. He was timely throughout the day. He was a very safe driver. It was a great day!

  Great ride from airport to city. Friendly and informative driver! Thanks for your driving skills and street smarts in a crowded city.

  Dario was wonderful. We had a great time on this tour. He was on time picking us up and made the entire experience pleasant. He was fun to talk with... read more and very informative about everything we were seeing and doing. We did the cable car and bus tour of Mt Etna at his suggestion and loved it. We then hopped back in the car with him which was still a pleasure and headed over to Taormina, which was truly a great place to visit. Particularly loved the Teatro ruins and the local restaurants. Trip was definitely worth the money, and we could’nt have asked for a better driver than Dario. He was the best, I feel as though we’d be good friends if I lived in Sicily. Again, highly recommend

  very kind and acculturated driver - There has been a problem with the booking, but the driver solved it instantly. And it gave us a lot of useful tips and suggestions, with awesome kindness. Strongly recommended

  Our trip was excellent along with our drive Giovanni very helpful and knowledge and a wonderful driver!!!

  Easy to book and the best prices going direct. Met in the arrivals hall and taken to taxi a short walk away. Plenty of space, clean plus the bonus of... read more free water and sweets for the journey. Quick and efficient with a very helpful and...More

  Booked the tour to get a feeling for surrounding areas of Palermo. At Cefalu had lunch by the beach and did some shopping. At the two other sites visited the... read more main attractions. The van was in very good condition. The driver (Domenico) very professional and...More

  I held a conference on Sicily this week for 70 people, a challenging week with air strikes, cancelled flights and missed connections. Lorenzo and his team were fabulous, and despite... read more multiple last minute changes and additions nothing was too much trouble. Five Star Service all...More

  This was a great tour. Giovanni our driver was punctual, very courteous & knowledgeable. What he didn’t know, he found out for us. The car was clean & comfortable.... read more Time spent at each location was fine. We got to each site early enough that it...More