This was an easy trip. They arrived on time, drove well, and it was a comfortable Mercedes van that was clean and in great shape. Would use them again.

  We were picked up by Lorenzo upon arrival at PMO and he picked us up again at our hotel a week later to take us to the airport. Very good... read more service and excellent vehicle. Would definitely use Sicily Airports Transfer again when flying into Palermo.More

  The driver was a nice guy but he didn’t speak English or Spanish so it was difficult to communicate. However, if you are just looking for a private... read more driver he is good.

  Welcome at airport,Marco very obliging and respectful,good journey to destination with carful driving,would definitely use again

  We were transferring from Catania Airport to Ortiga in Syracuse. The driver was on time and clearly identified us. The 45 minute drive was smooth with no delays. We arrived... read more at the Hotel Des Etrangers in comfort and with minimum fuss.

  I would like to recommend this company. We have booked a transfer for group at Catania airport. Driver was waiting in arrival hall on time and also an extra time... read more for us, due to lost baggage of 1 person. Car was clean and fine. We...More

  We booked a transfer from Palermo to Catania airport and the driver arrived early and greet us. The car was in excellent condition and the trip was very comfortable and... read more pleasant! I would highly recommend this company for transfer around Sicily!

  Marco was excellent! His English was good and his driving was better. Driving in Sicily is an adventure into itself and Marco did amazingly.

Agrigento was something to... read more see. We had two hours there and that was more than enough time since we walk relatively fast. The tour says four hours at the Valley of the Temples but it is not necessary.

The Scale of the Turks was great too. Beautiful beach as well. There was a Tuk Tuk to cart you from the top of the hill to the beach and back. That was very helpful for my mother.

  We took the tour from the depot on via V Emanuele near the Cattedrale. Not very expensive. After about 45 minutes (this will depend on the day of the week,... read more time of day) When we got to about 1/2 mile from the Church we were...More

  Subject: Complaint Regarding Unfulfilled Tour and Unjustified "No Show" Claim

I am writing to express my deep dissatisfaction with the service my wife and I received during our recent... read more booking for the "Palermo: Bus Tour to Noto, Ortigia, and Siracusa" on August 09, 2024. We paid in advance and were provided with instructions stating we would be picked up from our hotel lobby at 6:00 am on the day of the tour.

We arrived in the lobby at 5:45 am and waited patiently by the door from 6:00 am onwards. We waited for 45 minutes, during which time we saw several guests being picked up for other tours and deliveries being made. We approached every vehicle—cars, vans, and buses—that arrived between 6:00 and 6:45 am, showing our voucher to each driver, but none of them were there for us.

Throughout this entire period, both my wife and I had our phones with us. We did not receive any calls, nor is there any record of missed calls on our phones. We attempted to contact the number provided in the instructions twice but only reached a recorded message. Following this, my wife sent three emails to Tour Transfer City, as suggested, to confirm our phone number and our situation.

After being abandoned and with no response from Tour Transfer City, we contacted Get Your Guide, the website through which we made the booking. They apologized for the inconvenience and initially offered to reimburse us. However, we were later informed by Get Your Guide that Tour Transfer City refused to provide a refund, falsely claiming that we were a "no show." (Get Your Guide has promised to process it anyway)

Tour Transfer City claim is simply untrue. Tour Transfer City did not show up as scheduled, and we have no missed calls or any communication attempts from your company. On the contrary, we have proof of our multiple attempts to contact you—both by phone and email—to no avail.

I am appalled by the dishonest and untrustworthy behavior exhibited by Tour Transfer City. It is clear from other customer testimonials that this is not an isolated incident, but a pattern of deceptive behavior. It is unacceptable to treat customers in this manner, and I demand a full refund for the service that was not provided.

I look forward to your prompt response and resolution to this matter. Failure to address this issue satisfactorily will leave us no choice but to escalate this complaint further.

Sincerely,

David Gertner and Rosane Gertner

  Met and collected efficiently and on time despite flight delay on incoming flight. Price was as agreed.

  Great company to use for transfers whilst we were in Sicily for 10 days. We used the company for journeys from Mondello to Cefalu, then Cefalu to Palermo and finally... read more the airport after that. Good price and driver. Will use again next time we’re in...More

  I couldn’t ask for a better transfer service from the airport to downtown Palermo. “Meet & greet” service worked perfectly.More

  We used Sicily Airport transfers to travel around Sicily and were so pleased that we did! We traveled from Palermo to Embedocle to Catania and back to Palermo. ... read more It was a little more than a car but, looking at the roads and other drivers, so...More

  They never showed up - we paid for the transfer in full and no driver to pick us up we ended up paying again with a taxi

  On time, exceptionally clean vehicle, friendly door to door service! Would recommend this service to anyone!

  Great transfers! Door to door. No need for the hassle of traveling by train to taxi, or by bus to your hotel. I prepaid all my 5 transfer trips on-line... read more months in advance and my driver was always on-time 15-20 early. The Mercedes Benz Minivans...More

  Worst start to my vacation  - We were told the driver would be late, but not given any specific time. 10 minutes turned to 20 turned to 40 we didn’t get a driver to us until... read more an hour and 15 minutes after we originally booked.

The company was not at all transparent with the length of the delay. I had to reach out to them multiple times about where my driver was and when they would arrive. At no point did they give me a clear answer. All they said was that the highway traffic was bad — it was a Sunday — and the highway looked clear to us when we hit the road.

There was zero remorse from the company about the huge delay. We would have been better off taking a taxi or a bus. The whole point of paying for such an expensive service is the convenience and efficiency. Nothing about my experience with this company was efficient or convenient.