Reliable, Stellar Service - On four occasions, my team and I hired the firm to handle our Sicily-related transportation needs throughout the island. The drivers were courteous, careful, and considerate drivers. I would trust... read more the company to again service our transportation needs and endorse their service especially after 4 experiences that were excellent.

  Subject: Complaint Regarding Unfulfilled Tour and Unjustified "No Show" Claim

I am writing to express my deep dissatisfaction with the service my wife and I received during our recent... read more booking for the "Palermo: Bus Tour to Noto, Ortigia, and Siracusa" on August 09, 2024. We paid in advance and were provided with instructions stating we would be picked up from our hotel lobby at 6:00 am on the day of the tour.

We arrived in the lobby at 5:45 am and waited patiently by the door from 6:00 am onwards. We waited for 45 minutes, during which time we saw several guests being picked up for other tours and deliveries being made. We approached every vehicle—cars, vans, and buses—that arrived between 6:00 and 6:45 am, showing our voucher to each driver, but none of them were there for us.

Throughout this entire period, both my wife and I had our phones with us. We did not receive any calls, nor is there any record of missed calls on our phones. We attempted to contact the number provided in the instructions twice but only reached a recorded message. Following this, my wife sent three emails to Tour Transfer City, as suggested, to confirm our phone number and our situation.

After being abandoned and with no response from Tour Transfer City, we contacted Get Your Guide, the website through which we made the booking. They apologized for the inconvenience and initially offered to reimburse us. However, we were later informed by Get Your Guide that Tour Transfer City refused to provide a refund, falsely claiming that we were a "no show." (Get Your Guide has promised to process it anyway)

Tour Transfer City claim is simply untrue. Tour Transfer City did not show up as scheduled, and we have no missed calls or any communication attempts from your company. On the contrary, we have proof of our multiple attempts to contact you—both by phone and email—to no avail.

I am appalled by the dishonest and untrustworthy behavior exhibited by Tour Transfer City. It is clear from other customer testimonials that this is not an isolated incident, but a pattern of deceptive behavior. It is unacceptable to treat customers in this manner, and I demand a full refund for the service that was not provided.

I look forward to your prompt response and resolution to this matter. Failure to address this issue satisfactorily will leave us no choice but to escalate this complaint further.

Sincerely,

David Gertner and Rosane Gertner

  Airport Transfer to Hotel - Collected as arranged by Dario who took us directly to our Hotel.
We then were collected for the return trip, a bit earlier than expected but not an issue. Booke... read more vehicles were as discribed and clean.
We had to make time changes as our flight arrival was earlier this was taken care of via an email very easily. Prompt response and thankfully no additional admin fee.
Will definitely use them again when the need arises.

  The transfer from the Palermo airport to the hotel in the center of the city was perfect! The driver was great and personable. He met us as we walked out... read more of the baggage retrieval area. He had a sign with my name on it. so...More

  Met and collected efficiently and on time despite flight delay on incoming flight. Price was as agreed.

  Do not book this private transfer !
I booked a private transfer from Palermo airport to Cefalu - as I had read don't take a taxi - the driver... read more was over an hour late - hard to communicate to get an answer when they were coming - reason given - traffic - ( which is why I booked in advance ! ) Ended up missing my Airbnb host to check in to my place ! No apologies - they really didn't care !
SAVE yourself the grief and $ and take a taxi for $130 euro instead of this service for $150 !

  Excellent service, with prompt arrival for pick-up at both ends of the holiday. A lovely car with a very amiable driver, and excellent communication from Lorenzo, answering our questions.

  Cefalu and Monreale , 5 hour visit - Loved the visit to Cefalu and especially Monreale. So much history in both places, possibly one of the highlights from our trip. Bus included 8 passagers but unfortunately no comments... read more from driver so you basically get a comfortable drive to those two locations for the price

  Our driver was on time, courteous, and helpful on our trip from Milazzo to Palermo, and the price was reasonable. I definitely recommend this service!

  Study Abroad Group Ride - Both of our drivers were so welcoming and very friendly on the drive!
We are very lucky to have met them last year and were very happy to use... read more them again this year!

  the worst transfer in my life - I do not understand where Sicily Airports Transfer got such a rating, thanks to which I chose it. This is the worst transfer in my life. Is it even legal... read more in Italy to carry a family with two children with an open door tied with a rope? Dust and terrible noise, as a compliment from the company. I am attaching a photo. Plus, for some reason the driver drove along a free mountain road (explaining his decision by a traffic jam on a toll road, but the journey time was the same) and the children, combined with the mountain serpentine and the noise from the open door, arrived green with nausea.

  DANIEL IS THE BEST DRIVER IN PALERMO!He perfectly drove me to Monreale to see the breathtaking Cathedral with giant Jesus in gold - then we went to Castelbouno to have... read more this amazing dessert place that gave delicious Christmas cake!! And then we went to Cefalu OMG THE BEST BEACH EVER the beach colour is INSANELY beautiful seriously the best of Mediterranean Sea️️️I skipped a lot of free time within the cities and asked if we could go Mondello real quick for a photo and Daniel kindly got the company to agree WHICH I AM SO GRATEFUL FOR (thank you so much!!️️️) and Daniel also took me to a surprise place called Sferacavallo!! Only the locals know this place and it was STUNNING!!️️️Thank you again to Daniel who was full of humour, warmth, kindness, knowledge and he made my visit to Palermo an amazing one! This company is 10/10 SERIOUSLY HIGHLY RECOMMENDED!!️️️

  Having never travelled to Palermo before, I decided (for the first time) to treat myself to an airport transfer. The booking process was excellent, with Lorenzo answering my questions in... read more a prompt, efficient, and friendly manner and making my requested subsequent changes with no problems...More

  This was great! I have never used a transfer service before and was a bit apprehensive about booking, but the driver arrived early and in a larger vehicle than expected,... read more so we were able to fit our luggage very easily. We were at the airport...More

  We were picked up by Lorenzo upon arrival at PMO and he picked us up again at our hotel a week later to take us to the airport. Very good... read more service and excellent vehicle. Would definitely use Sicily Airports Transfer again when flying into Palermo.More

  Excellent day out, grazie. We took a day trip to visit a vineyard outside Palermo then went to the town of Corleone to visit the anti-mafia museum. It was an... read more excellent tripand perfect way to see the beautiful Sicilian countryside.

  I couldn’t ask for a better transfer service from the airport to downtown Palermo. “Meet & greet” service worked perfectly.More

  Driver was on time, polite, friendly and helpful! Would recommend. Top quality vehicles too, new and roomy Mercedes.