Great trip - Marco met us promptly and was a great driver. He spoke good English but was helpful with my Italian. Which I appreciated.
My only problem was that I after... read more I booked and received confirmation from company, that I did not receive info on pick up. I did live chat on Sicily transfer website and they gave me Marcos number. But think it would have been better to know that. There were no problems I just worry about the lack of face to face - or voice - contact.

  Subject: Complaint Regarding Unfulfilled Tour and Unjustified "No Show" Claim

I am writing to express my deep dissatisfaction with the service my wife and I received during our recent... read more booking for the "Palermo: Bus Tour to Noto, Ortigia, and Siracusa" on August 09, 2024. We paid in advance and were provided with instructions stating we would be picked up from our hotel lobby at 6:00 am on the day of the tour.

We arrived in the lobby at 5:45 am and waited patiently by the door from 6:00 am onwards. We waited for 45 minutes, during which time we saw several guests being picked up for other tours and deliveries being made. We approached every vehicle—cars, vans, and buses—that arrived between 6:00 and 6:45 am, showing our voucher to each driver, but none of them were there for us.

Throughout this entire period, both my wife and I had our phones with us. We did not receive any calls, nor is there any record of missed calls on our phones. We attempted to contact the number provided in the instructions twice but only reached a recorded message. Following this, my wife sent three emails to Tour Transfer City, as suggested, to confirm our phone number and our situation.

After being abandoned and with no response from Tour Transfer City, we contacted Get Your Guide, the website through which we made the booking. They apologized for the inconvenience and initially offered to reimburse us. However, we were later informed by Get Your Guide that Tour Transfer City refused to provide a refund, falsely claiming that we were a "no show." (Get Your Guide has promised to process it anyway)

Tour Transfer City claim is simply untrue. Tour Transfer City did not show up as scheduled, and we have no missed calls or any communication attempts from your company. On the contrary, we have proof of our multiple attempts to contact you—both by phone and email—to no avail.

I am appalled by the dishonest and untrustworthy behavior exhibited by Tour Transfer City. It is clear from other customer testimonials that this is not an isolated incident, but a pattern of deceptive behavior. It is unacceptable to treat customers in this manner, and I demand a full refund for the service that was not provided.

I look forward to your prompt response and resolution to this matter. Failure to address this issue satisfactorily will leave us no choice but to escalate this complaint further.

Sincerely,

David Gertner and Rosane Gertner

  Dario was wonderful. We had a great time on this tour. He was on time picking us up and made the entire experience pleasant. He was fun to talk with... read more and very informative about everything we were seeing and doing. We did the cable car and bus tour of Mt Etna at his suggestion and loved it. We then hopped back in the car with him which was still a pleasure and headed over to Taormina, which was truly a great place to visit. Particularly loved the Teatro ruins and the local restaurants. Trip was definitely worth the money, and we could’nt have asked for a better driver than Dario. He was the best, I feel as though we’d be good friends if I lived in Sicily. Again, highly recommend

  False advertising! This is completely not what we expected. Viator claims a day of excursions but you get half that. - The tour operator seemed nice and he was helpful with my elderly mother. The Viator trip claims you get an English speaking driver, WiFi in the van and bottled water.... read more We got none of that.

It is about a 3 hour drive to Etna. Mt. Etna was cool and as advertised. We spent 2 hours there.

Next was Taormina. The trip advertises 4 hours in Taormina where you could see the ancient theater on your own. We got 90 minutes and barely got to see the town and have a small lunch. We never had time to see the ancient theater.

The last stop was supposed to be Castelmola but the driver never went there. He just took us back to Palermo.

When asked why we didn’t get what we wanted, Viator responded, “
Unfortunately, per the local operator advise that the tour includes also the vist ot Etna, and this takes at least 2 hours and half the distance from Palermo needs to cover 3 hours up Etna, one hour from Etna to reach Taormina and at least 30 minutes to reach Castelmola from Taormina, then it needs 3 hours and a half back to a Palermo directly to their hotel. If they spend much time in Etna or Taormina then there’s no time to visit Castelmola. And their driver and car have been all day with a loss of cost for them. Therefore, at this time we are unable to offer a refund.”

Viator completely glossed over what they told us we would experience. Buyer beware!

  We were picked up by Lorenzo upon arrival at PMO and he picked us up again at our hotel a week later to take us to the airport. Very good... read more service and excellent vehicle. Would definitely use Sicily Airports Transfer again when flying into Palermo.More

  Our flight was delayed and driver was there waiting for us. Excellent service, great communication and superb driver. Faultless service, highly reccomendedMore

  I highly recommend this for airport transfers to and from. The booking was was easy and driver was very nice and let us finish our cafe while he packed our... read more luggage. The ride very comfortable and provided us with bottled water. affordable price and much...More

  They never showed up - we paid for the transfer in full and no driver to pick us up we ended up paying again with a taxi

  Waited ages for us even though our flight was late. Car was clean, spacious and comfortable. Collection time was prompt too. Faultless service throughout.

  the worst transfer in my life - I do not understand where Sicily Airports Transfer got such a rating, thanks to which I chose it. This is the worst transfer in my life. Is it even legal... read more in Italy to carry a family with two children with an open door tied with a rope? Dust and terrible noise, as a compliment from the company. I am attaching a photo. Plus, for some reason the driver drove along a free mountain road (explaining his decision by a traffic jam on a toll road, but the journey time was the same) and the children, combined with the mountain serpentine and the noise from the open door, arrived green with nausea.

  Needed a transfer from Castelbuono to Palermo Airport in the middle of the night. Booking was simple, the rates were the best I was able to find. Driver was 20... read more minutes early and waited no issue. Communication prior to pickup by email was very responsive....More

  Professional and trusty service - Booked for my sister. Driver met her early at the airport, carried her bags and was a pleasant middle-aged local resident. Highly recommend

  Had to revise my return booking and it was done with no fuss. good company to use with competitive prices

  We landed late at night so was glad we had precooked a transfer. The airport is a good 50 minutes away from Palermo so it was nice to relax after... read more a long flight from Australia and Good value.

  Reliable Service - We used Sicily Airports Transfer from CTA to our hotel in Taormina and the driver met us in the baggage claim area with a sign as promised.
They took us... read more from Taormina to Palermo.
And they took us from our hotel in Palermo to PMO.

  On time. On our return to the airport the taxi driver kept in space with us in another car, greatly appreciated.

  Hassle free pickup. Really enjoyed the ride. Driver was courteous. We would recommend this service to everyone!

  The taxi was 1 hour and 15 minutes late. We were waiting in Milazzo with 3 kids in the heat (35 degrees) We did not recieve any information... read more about the delay, so I had to call the agency. I called 5 times and each time...More