Lorenzo took us to Corleone and Erice and the next day to Monreale, Armerina and finally to Syracusa, where he helped us find our apartment! Lorenzo knew his stuff and... read more gave us a guided tour along the way.

  We did not find our driver at the Airport, at first, bc lacking of nametag. He messaged me on Whatsapp which I never use, missed the messages for that reason.... read more After a good while we found each other though, and ride was perfect. I would suggest you point out on your website that communications go on Whatsapp. (I called and sent email, none worked at the time).
This company is on Whatsapp, just make people aware! Thanks for transportation with nice, clean car and kind, knowledgeable driver.
I recommend this company

  Subject: Complaint Regarding Unfulfilled Tour and Unjustified "No Show" Claim

I am writing to express my deep dissatisfaction with the service my wife and I received during our recent... read more booking for the "Palermo: Bus Tour to Noto, Ortigia, and Siracusa" on August 09, 2024. We paid in advance and were provided with instructions stating we would be picked up from our hotel lobby at 6:00 am on the day of the tour.

We arrived in the lobby at 5:45 am and waited patiently by the door from 6:00 am onwards. We waited for 45 minutes, during which time we saw several guests being picked up for other tours and deliveries being made. We approached every vehicle—cars, vans, and buses—that arrived between 6:00 and 6:45 am, showing our voucher to each driver, but none of them were there for us.

Throughout this entire period, both my wife and I had our phones with us. We did not receive any calls, nor is there any record of missed calls on our phones. We attempted to contact the number provided in the instructions twice but only reached a recorded message. Following this, my wife sent three emails to Tour Transfer City, as suggested, to confirm our phone number and our situation.

After being abandoned and with no response from Tour Transfer City, we contacted Get Your Guide, the website through which we made the booking. They apologized for the inconvenience and initially offered to reimburse us. However, we were later informed by Get Your Guide that Tour Transfer City refused to provide a refund, falsely claiming that we were a "no show." (Get Your Guide has promised to process it anyway)

Tour Transfer City claim is simply untrue. Tour Transfer City did not show up as scheduled, and we have no missed calls or any communication attempts from your company. On the contrary, we have proof of our multiple attempts to contact you—both by phone and email—to no avail.

I am appalled by the dishonest and untrustworthy behavior exhibited by Tour Transfer City. It is clear from other customer testimonials that this is not an isolated incident, but a pattern of deceptive behavior. It is unacceptable to treat customers in this manner, and I demand a full refund for the service that was not provided.

I look forward to your prompt response and resolution to this matter. Failure to address this issue satisfactorily will leave us no choice but to escalate this complaint further.

Sincerely,

David Gertner and Rosane Gertner

  Great and convenient service. - This was a great and reliable service with good and safe drivers. It was easy to book and get confirmation very promptly.

  We booked a transfer from Palermo to Catania airport and the driver arrived early and greet us. The car was in excellent condition and the trip was very comfortable and... read more pleasant! I would highly recommend this company for transfer around Sicily!

  We used Sicily Airport transfers to travel around Sicily and were so pleased that we did! We traveled from Palermo to Embedocle to Catania and back to Palermo. ... read more It was a little more than a car but, looking at the roads and other drivers, so...More

  Excellent - My friend and I had Marco for driver. Very comfortable car and a fabulous driver. He was punctual, attentive and a very careful driver- knowledgeable about his surroundings. He was... read more so good, we cancelled our car rental and asked him to drive us to cefalu and then Taormina . Made the whole trip so much more pleasant! We would recommend this company and ask for Marco all over again!

  We were picked up by Lorenzo upon arrival at PMO and he picked us up again at our hotel a week later to take us to the airport. Very good... read more service and excellent vehicle. Would definitely use Sicily Airports Transfer again when flying into Palermo.More

  Hassle free pickup. Really enjoyed the ride. Driver was courteous. We would recommend this service to everyone!

  Booked the tour to get a feeling for surrounding areas of Palermo. At Cefalu had lunch by the beach and did some shopping. At the two other sites visited the... read more main attractions. The van was in very good condition. The driver (Domenico) very professional and...More

  This was an easy trip. They arrived on time, drove well, and it was a comfortable Mercedes van that was clean and in great shape. Would use them again.

  Giovanni is a fantastic tour guide. He was knowledgable, flexible and accommodating. His love for Palermo gave us insight into the city’s past, present and future. Seeing the city’s... read more traditional and untraditional features we had a day full of learning, laughter and food. It was...More

  We had originally had expected to rent a car, but when that did not work out, we started looking for tours. Giovanni picked us up near our apartment and... read more delivered us to Monreale's cathedral (incredible Byzantine mosaics), the castle in Castlebuono, and then the seaside...More

  We were transferring from Catania Airport to Ortiga in Syracuse. The driver was on time and clearly identified us. The 45 minute drive was smooth with no delays. We arrived... read more at the Hotel Des Etrangers in comfort and with minimum fuss.

  We took the tour from the depot on via V Emanuele near the Cattedrale. Not very expensive. After about 45 minutes (this will depend on the day of the week,... read more time of day) When we got to about 1/2 mile from the Church we were...More

  Cefalu and Monreale , 5 hour visit - Loved the visit to Cefalu and especially Monreale. So much history in both places, possibly one of the highlights from our trip. Bus included 8 passagers but unfortunately no comments... read more from driver so you basically get a comfortable drive to those two locations for the price

  Dario was a great and friendly driver for our day trip. He arrived on time and was very kind in offering travel tips to us. We spent longer... read more in Etna as we wanted to get the coach/bus after the cable car experience which we found very worthwhile. It meant slightly less time in Taormina which was fine for us. I definitely recommend booking this for anyone who wishes to travel in comfort.

  I would like to recommend this company. We have booked a transfer for group at Catania airport. Driver was waiting in arrival hall on time and also an extra time... read more for us, due to lost baggage of 1 person. Car was clean and fine. We...More