False advertising! This is completely not what we expected. Viator claims a day of excursions but you get half that. - The tour operator seemed nice and he was helpful with my elderly mother. The Viator trip claims you get an English speaking driver, WiFi in the van and bottled water.... read more We got none of that.

It is about a 3 hour drive to Etna. Mt. Etna was cool and as advertised. We spent 2 hours there.

Next was Taormina. The trip advertises 4 hours in Taormina where you could see the ancient theater on your own. We got 90 minutes and barely got to see the town and have a small lunch. We never had time to see the ancient theater.

The last stop was supposed to be Castelmola but the driver never went there. He just took us back to Palermo.

When asked why we didn’t get what we wanted, Viator responded, “
Unfortunately, per the local operator advise that the tour includes also the vist ot Etna, and this takes at least 2 hours and half the distance from Palermo needs to cover 3 hours up Etna, one hour from Etna to reach Taormina and at least 30 minutes to reach Castelmola from Taormina, then it needs 3 hours and a half back to a Palermo directly to their hotel. If they spend much time in Etna or Taormina then there’s no time to visit Castelmola. And their driver and car have been all day with a loss of cost for them. Therefore, at this time we are unable to offer a refund.”

Viator completely glossed over what they told us we would experience. Buyer beware!

  Driver was on time, polite, friendly and helpful! Would recommend. Top quality vehicles too, new and roomy Mercedes.

  I had to make some itinerary changes on my trip the night before I was scheduled to fly and needed car to get to next airport. I submitted my... read more request and was able to get clear confirmation via WhatsApp (that very night) for a pick...More

  A very pleasant and informative trip - After 24hrs of traveling and missed connections our driver Daniele was waiting for us in the terminal and we had a really pleasant ride where he gave us so... read more much info about the area, like a tour guide. He dropped us in Cefalu where it was easy to roll our suitcases into centro. The communication was good with Sicily transports via email inbetween our changing flights and new itinerary were read and returned, the only thing I didn’t like was the website, where I made the reservation it wasn’t letting me update the new times for pick up. Fortunately they read emails and there’s a what’sapp number for contact.

  The taxi was 1 hour and 15 minutes late. We were waiting in Milazzo with 3 kids in the heat (35 degrees) We did not recieve any information... read more about the delay, so I had to call the agency. I called 5 times and each time...More

  The driver was waiting for us, and had to put up with rush hour traffic through Palermo, but did it in pleasant fashion. The return trip was equally pleasant. I... read more would recommend them.More

  We used Sicily airport transport 3 times during our stay. Two out of three times they were wonderful. 1. We were picked up from Palermo airport and brought to our... read more hotel. The driver was waiting for us and got us to our hotel. Great value....More

  Welcome at airport,Marco very obliging and respectful,good journey to destination with carful driving,would definitely use again

  Dario was wonderful. We had a great time on this tour. He was on time picking us up and made the entire experience pleasant. He was fun to talk with... read more and very informative about everything we were seeing and doing. We did the cable car and bus tour of Mt Etna at his suggestion and loved it. We then hopped back in the car with him which was still a pleasure and headed over to Taormina, which was truly a great place to visit. Particularly loved the Teatro ruins and the local restaurants. Trip was definitely worth the money, and we could’nt have asked for a better driver than Dario. He was the best, I feel as though we’d be good friends if I lived in Sicily. Again, highly recommend

  Flawless transfers - Booked 3 transfers from Catania airport to Palermo, from Palermo to Milazzo and back to Catania. Quick and efficient communication via WhatsApp, excellent driver and comfortable and new Viano, and... read more the cheapest!!

  Value, punctuality and flexibility - We booked two transfers using SAT and every time the contacts were prompt and accommodating. In Italy it's important to have a degree of flexibility with ever changing plans and... read more arrangements and Sicily Transfers made sure we can juggle with all the variables at hand. Great service from the drivers, comfortable cars, excellent communication.

  We used this company three different times whilst in Sicily both from Palermo and Catania airports. Each time the vehicles were excellent, the drivers were friendly and always on time,... read more and they provided both baby and booster seats for our children. Highly recommended.

  Worst start to my vacation  - We were told the driver would be late, but not given any specific time. 10 minutes turned to 20 turned to 40 we didn’t get a driver to us until... read more an hour and 15 minutes after we originally booked.

The company was not at all transparent with the length of the delay. I had to reach out to them multiple times about where my driver was and when they would arrive. At no point did they give me a clear answer. All they said was that the highway traffic was bad — it was a Sunday — and the highway looked clear to us when we hit the road.

There was zero remorse from the company about the huge delay. We would have been better off taking a taxi or a bus. The whole point of paying for such an expensive service is the convenience and efficiency. Nothing about my experience with this company was efficient or convenient.

  We booked 3 different transfers in different locations and all were prompt and very professional. It was very easy to book online and prepay so all we had to... read more do was get in the car and go. One driver reached out in advance due to expected delays with construction so we could choose an earlier time to depart. Would highly recommend this transfer service.

  The drivers were there on time, at the pick-up the driver was waiting for me and the whole trip went smooth

  Reliable, Stellar Service - On four occasions, my team and I hired the firm to handle our Sicily-related transportation needs throughout the island. The drivers were courteous, careful, and considerate drivers. I would trust... read more the company to again service our transportation needs and endorse their service especially after 4 experiences that were excellent.

  Study Abroad Group Ride - Both of our drivers were so welcoming and very friendly on the drive!
We are very lucky to have met them last year and were very happy to use... read more them again this year!

  I would like to recommend this company. We have booked a transfer for group at Catania airport. Driver was waiting in arrival hall on time and also an extra time... read more for us, due to lost baggage of 1 person. Car was clean and fine. We...More