My wife and I where very happy with the service of Sicily Airports transfer .I must congratulate Lorenzo( the owner I think) who always responded to my messages and... read more inquiries promptly.We used them for an 8 hours private excursion also to Segesta,Erice and Trapani.By the...More

  We used Sicily airport transport 3 times during our stay. Two out of three times they were wonderful. 1. We were picked up from Palermo airport and brought to our... read more hotel. The driver was waiting for us and got us to our hotel. Great value....More

  Vans were very clean, and drivers were on time and pleasant. would recommend this well managed service.

  My wife and I started to plan our three week holiday in Sicily one year in advance and ten months prior to leaving and after reading reviews of the transit... read more systems in Sicily, I decided to reach out to one company to schedule transfers between...More

  Our flight was delayed and driver was there waiting for us. Excellent service, great communication and superb driver. Faultless service, highly reccomendedMore

  Flawless transfers - Booked 3 transfers from Catania airport to Palermo, from Palermo to Milazzo and back to Catania. Quick and efficient communication via WhatsApp, excellent driver and comfortable and new Viano, and... read more the cheapest!!

  very kind and acculturated driver - There has been a problem with the booking, but the driver solved it instantly. And it gave us a lot of useful tips and suggestions, with awesome kindness. Strongly recommended

  Excellent service.
Drivers polite and helpful.
Gave good advice on timings for return trip.
Would recommend

  Very happy with our transfer from Catania airport to Taormina today. Vincenzo met us in the airport with a sign and helped with luggage. Easy and friendly to speak with.... read more Van was excellent size, clean inside & out. We will be using again and have...More

  A very pleasant and informative trip - After 24hrs of traveling and missed connections our driver Daniele was waiting for us in the terminal and we had a really pleasant ride where he gave us so... read more much info about the area, like a tour guide. He dropped us in Cefalu where it was easy to roll our suitcases into centro. The communication was good with Sicily transports via email inbetween our changing flights and new itinerary were read and returned, the only thing I didn’t like was the website, where I made the reservation it wasn’t letting me update the new times for pick up. Fortunately they read emails and there’s a what’sapp number for contact.

  Booked the tour to get a feeling for surrounding areas of Palermo. At Cefalu had lunch by the beach and did some shopping. At the two other sites visited the... read more main attractions. The van was in very good condition. The driver (Domenico) very professional and...More

  Subject: Complaint Regarding Unfulfilled Tour and Unjustified "No Show" Claim

I am writing to express my deep dissatisfaction with the service my wife and I received during our recent... read more booking for the "Palermo: Bus Tour to Noto, Ortigia, and Siracusa" on August 09, 2024. We paid in advance and were provided with instructions stating we would be picked up from our hotel lobby at 6:00 am on the day of the tour.

We arrived in the lobby at 5:45 am and waited patiently by the door from 6:00 am onwards. We waited for 45 minutes, during which time we saw several guests being picked up for other tours and deliveries being made. We approached every vehicle—cars, vans, and buses—that arrived between 6:00 and 6:45 am, showing our voucher to each driver, but none of them were there for us.

Throughout this entire period, both my wife and I had our phones with us. We did not receive any calls, nor is there any record of missed calls on our phones. We attempted to contact the number provided in the instructions twice but only reached a recorded message. Following this, my wife sent three emails to Tour Transfer City, as suggested, to confirm our phone number and our situation.

After being abandoned and with no response from Tour Transfer City, we contacted Get Your Guide, the website through which we made the booking. They apologized for the inconvenience and initially offered to reimburse us. However, we were later informed by Get Your Guide that Tour Transfer City refused to provide a refund, falsely claiming that we were a "no show." (Get Your Guide has promised to process it anyway)

Tour Transfer City claim is simply untrue. Tour Transfer City did not show up as scheduled, and we have no missed calls or any communication attempts from your company. On the contrary, we have proof of our multiple attempts to contact you—both by phone and email—to no avail.

I am appalled by the dishonest and untrustworthy behavior exhibited by Tour Transfer City. It is clear from other customer testimonials that this is not an isolated incident, but a pattern of deceptive behavior. It is unacceptable to treat customers in this manner, and I demand a full refund for the service that was not provided.

I look forward to your prompt response and resolution to this matter. Failure to address this issue satisfactorily will leave us no choice but to escalate this complaint further.

Sincerely,

David Gertner and Rosane Gertner

  We had Vincenzo drive the six of us from Ortigia to Catania. Although he drove at a faster pace than our previous driver, he was always vigilant on the road... read more and what was occurring around him. We all thought that we could recommend this transfer...More

  I couldn’t be more impressed with Sicily Airports T&T. I had to make several last minute changes and they couldn’t be more helpful. I was anxious about which company to... read more use and i am so glad I choose this one. Very friendly, efficient and timely drivers. The upmost professional and impeccable service.

  WARNING THIS COMPANY IS A FRAUD. Lost money m Palermo Airport they sell transfers - Terrible people cancelled the transfer just before arrival. THen send out a different car. Promised to return the money , I effectively lost 95 EUR. How this is still legal?

  Pre booked online from the UK. Courteous drivers on pick up and return. Prompt, helpful and professional. Would definitely recommend.

  Welcome at airport,Marco very obliging and respectful,good journey to destination with carful driving,would definitely use again

  We were so glad we booked this transfer. The evening flight was over two hours late and thankfully we were able to communicate with the company prior to taking off.... read more Our driver, Daniel, was friendly and helpful despite it being close to mid-night. He got us to our destination in Palermo and made sure we go inside. Highly recommended!