Great service. I’ve used this company twice already and they have been exceptional. Would definitely recommend.

  Lorenzo took us to Corleone and Erice and the next day to Monreale, Armerina and finally to Syracusa, where he helped us find our apartment! Lorenzo knew his stuff and... read more gave us a guided tour along the way.

  Very pricey for an old car - The driver was nice but we paid too much (€340) for such an old car from Palermo to Milazzo with a stop at Monreale. The car door could not be... read more closed properly. The fare is even more expensive than domestic airfare.

  Found this company online and booked with some trepidation, as you've never really heard about local transfer companies and it's normally the last thing to be done as part of... read more your holiday bookings. Can only say these guys were fantastic - meet and greet at...More

  The service allowed for seamless booking and delivery. The driver was on time time and very pleasant!

  Our driver was on time, courteous, and helpful on our trip from Milazzo to Palermo, and the price was reasonable. I definitely recommend this service!

  It was a fabulous day trip, my guide was great. we saw many beautiful locatons near Palermo and listened to fabulous music in the car. thanks

  I booked this service far in advance, paying for it on their website, and indicating 2 pieces of luggage. The driver did not like the size of our luggage pieces... read more as they would both not fit in the trunk. He was very annoyed that we...More

  Best service, we lost our luggage and driver was pationately waiting us , and it cost the same money. Gave us water , for every person, there was 8 of us.

  Subject: Complaint Regarding Unfulfilled Tour and Unjustified "No Show" Claim

I am writing to express my deep dissatisfaction with the service my wife and I received during our recent... read more booking for the "Palermo: Bus Tour to Noto, Ortigia, and Siracusa" on August 09, 2024. We paid in advance and were provided with instructions stating we would be picked up from our hotel lobby at 6:00 am on the day of the tour.

We arrived in the lobby at 5:45 am and waited patiently by the door from 6:00 am onwards. We waited for 45 minutes, during which time we saw several guests being picked up for other tours and deliveries being made. We approached every vehicle—cars, vans, and buses—that arrived between 6:00 and 6:45 am, showing our voucher to each driver, but none of them were there for us.

Throughout this entire period, both my wife and I had our phones with us. We did not receive any calls, nor is there any record of missed calls on our phones. We attempted to contact the number provided in the instructions twice but only reached a recorded message. Following this, my wife sent three emails to Tour Transfer City, as suggested, to confirm our phone number and our situation.

After being abandoned and with no response from Tour Transfer City, we contacted Get Your Guide, the website through which we made the booking. They apologized for the inconvenience and initially offered to reimburse us. However, we were later informed by Get Your Guide that Tour Transfer City refused to provide a refund, falsely claiming that we were a "no show." (Get Your Guide has promised to process it anyway)

Tour Transfer City claim is simply untrue. Tour Transfer City did not show up as scheduled, and we have no missed calls or any communication attempts from your company. On the contrary, we have proof of our multiple attempts to contact you—both by phone and email—to no avail.

I am appalled by the dishonest and untrustworthy behavior exhibited by Tour Transfer City. It is clear from other customer testimonials that this is not an isolated incident, but a pattern of deceptive behavior. It is unacceptable to treat customers in this manner, and I demand a full refund for the service that was not provided.

I look forward to your prompt response and resolution to this matter. Failure to address this issue satisfactorily will leave us no choice but to escalate this complaint further.

Sincerely,

David Gertner and Rosane Gertner

  Good communication and great service. We also booked a private car for one day excursion. Highly recommended

  We landed late at night so was glad we had precooked a transfer. The airport is a good 50 minutes away from Palermo so it was nice to relax after... read more a long flight from Australia and Good value.

  Having never travelled to Palermo before, I decided (for the first time) to treat myself to an airport transfer. The booking process was excellent, with Lorenzo answering my questions in... read more a prompt, efficient, and friendly manner and making my requested subsequent changes with no problems...More

  Excellent - My friend and I had Marco for driver. Very comfortable car and a fabulous driver. He was punctual, attentive and a very careful driver- knowledgeable about his surroundings. He was... read more so good, we cancelled our car rental and asked him to drive us to cefalu and then Taormina . Made the whole trip so much more pleasant! We would recommend this company and ask for Marco all over again!

  Pre booked online from the UK. Courteous drivers on pick up and return. Prompt, helpful and professional. Would definitely recommend.

  The transfer from the Palermo airport to the hotel in the center of the city was perfect! The driver was great and personable. He met us as we walked out... read more of the baggage retrieval area. He had a sign with my name on it. so...More

  Excellent tour ! - Delightful tour of all the sites with Marco !
He was very professional and arrived with a sparkling clean Mercedes sedan and was ours to drive with for a whole... read more day.
He gave us the histories in detail on Cefalù and on Monreale, a UNESCO heritage site.
Highly recommend him !

  This was a great tour. Giovanni our driver was punctual, very courteous & knowledgeable. What he didn’t know, he found out for us. The car was clean & comfortable.... read more Time spent at each location was fine. We got to each site early enough that it...More