The driver was waiting for us, and had to put up with rush hour traffic through Palermo, but did it in pleasant fashion. The return trip was equally pleasant. I... read more would recommend them.More

  We landed late at night so was glad we had precooked a transfer. The airport is a good 50 minutes away from Palermo so it was nice to relax after... read more a long flight from Australia and Good value.

  Our flight was delayed and driver was there waiting for us. Excellent service, great communication and superb driver. Faultless service, highly reccomendedMore

  Perfect service, driver was on time. I had to change pick up hour day before depart, very fast reply from customer service.

  Worst start to my vacation  - We were told the driver would be late, but not given any specific time. 10 minutes turned to 20 turned to 40 we didn’t get a driver to us until... read more an hour and 15 minutes after we originally booked.

The company was not at all transparent with the length of the delay. I had to reach out to them multiple times about where my driver was and when they would arrive. At no point did they give me a clear answer. All they said was that the highway traffic was bad — it was a Sunday — and the highway looked clear to us when we hit the road.

There was zero remorse from the company about the huge delay. We would have been better off taking a taxi or a bus. The whole point of paying for such an expensive service is the convenience and efficiency. Nothing about my experience with this company was efficient or convenient.

  We had Vincenzo drive the six of us from Ortigia to Catania. Although he drove at a faster pace than our previous driver, he was always vigilant on the road... read more and what was occurring around him. We all thought that we could recommend this transfer...More

  Welcome at airport,Marco very obliging and respectful,good journey to destination with carful driving,would definitely use again

  Very good organization and communication, perfect service for group of of 74 people including 60 golfers, I highly recommend! Lorenzo thank you for very good cooperation 😀

  False advertising! This is completely not what we expected. Viator claims a day of excursions but you get half that. - The tour operator seemed nice and he was helpful with my elderly mother. The Viator trip claims you get an English speaking driver, WiFi in the van and bottled water.... read more We got none of that.

It is about a 3 hour drive to Etna. Mt. Etna was cool and as advertised. We spent 2 hours there.

Next was Taormina. The trip advertises 4 hours in Taormina where you could see the ancient theater on your own. We got 90 minutes and barely got to see the town and have a small lunch. We never had time to see the ancient theater.

The last stop was supposed to be Castelmola but the driver never went there. He just took us back to Palermo.

When asked why we didn’t get what we wanted, Viator responded, “
Unfortunately, per the local operator advise that the tour includes also the vist ot Etna, and this takes at least 2 hours and half the distance from Palermo needs to cover 3 hours up Etna, one hour from Etna to reach Taormina and at least 30 minutes to reach Castelmola from Taormina, then it needs 3 hours and a half back to a Palermo directly to their hotel. If they spend much time in Etna or Taormina then there’s no time to visit Castelmola. And their driver and car have been all day with a loss of cost for them. Therefore, at this time we are unable to offer a refund.”

Viator completely glossed over what they told us we would experience. Buyer beware!

  My wife and I started to plan our three week holiday in Sicily one year in advance and ten months prior to leaving and after reading reviews of the transit... read more systems in Sicily, I decided to reach out to one company to schedule transfers between...More

  Waited ages for us even though our flight was late. Car was clean, spacious and comfortable. Collection time was prompt too. Faultless service throughout.

  Excellent - My friend and I had Marco for driver. Very comfortable car and a fabulous driver. He was punctual, attentive and a very careful driver- knowledgeable about his surroundings. He was... read more so good, we cancelled our car rental and asked him to drive us to cefalu and then Taormina . Made the whole trip so much more pleasant! We would recommend this company and ask for Marco all over again!

  WARNING THIS COMPANY IS A FRAUD. Lost money m Palermo Airport they sell transfers - Terrible people cancelled the transfer just before arrival. THen send out a different car. Promised to return the money , I effectively lost 95 EUR. How this is still legal?

  We were so glad we booked this transfer. The evening flight was over two hours late and thankfully we were able to communicate with the company prior to taking off.... read more Our driver, Daniel, was friendly and helpful despite it being close to mid-night. He got us to our destination in Palermo and made sure we go inside. Highly recommended!

  The driver came on time. Professionally dressed and spoke good English. The car was nice and clean. The entire journey from Palermo to Taormina was smooth and comfortable. I highly... read more recommend this company for any of your transportation needs in Sicily.

  I booked this service far in advance, paying for it on their website, and indicating 2 pieces of luggage. The driver did not like the size of our luggage pieces... read more as they would both not fit in the trunk. He was very annoyed that we...More

  Had to revise my return booking and it was done with no fuss. good company to use with competitive prices

  Professional and trusty service - Booked for my sister. Driver met her early at the airport, carried her bags and was a pleasant middle-aged local resident. Highly recommend