The driver came on time. Professionally dressed and spoke good English. The car was nice and clean. The entire journey from Palermo to Taormina was smooth and comfortable. I highly... read more recommend this company for any of your transportation needs in Sicily.

  Comfortable and on-time - We used Sicily Airports Transfer & Tour to go to the Palermo Airport. The van was comfortable, and our ride was on time. The driver was friendly.

  A Great Way to Get from Palermo to Mt. Etna and Taormina! - Marco was very friendly and professional. He was timely throughout the day. He was a very safe driver. It was a great day!

  Very reliable! - My mom and I used Sicily Airport Transfer for roundtrip transfers between the Palermo airport and our hotel. The drivers were friendly, the vehicles were clean, and everything ran perfectly... read more on time. I would definitely use their services again!

  Booked the tour to get a feeling for surrounding areas of Palermo. At Cefalu had lunch by the beach and did some shopping. At the two other sites visited the... read more main attractions. The van was in very good condition. The driver (Domenico) very professional and...More

  We used this company three different times whilst in Sicily both from Palermo and Catania airports. Each time the vehicles were excellent, the drivers were friendly and always on time,... read more and they provided both baby and booster seats for our children. Highly recommended.

  Excellent - My friend and I had Marco for driver. Very comfortable car and a fabulous driver. He was punctual, attentive and a very careful driver- knowledgeable about his surroundings. He was... read more so good, we cancelled our car rental and asked him to drive us to cefalu and then Taormina . Made the whole trip so much more pleasant! We would recommend this company and ask for Marco all over again!

  The driver was a nice guy but he didn’t speak English or Spanish so it was difficult to communicate. However, if you are just looking for a private... read more driver he is good.

  Subject: Complaint Regarding Unfulfilled Tour and Unjustified "No Show" Claim

I am writing to express my deep dissatisfaction with the service my wife and I received during our recent... read more booking for the "Palermo: Bus Tour to Noto, Ortigia, and Siracusa" on August 09, 2024. We paid in advance and were provided with instructions stating we would be picked up from our hotel lobby at 6:00 am on the day of the tour.

We arrived in the lobby at 5:45 am and waited patiently by the door from 6:00 am onwards. We waited for 45 minutes, during which time we saw several guests being picked up for other tours and deliveries being made. We approached every vehicle—cars, vans, and buses—that arrived between 6:00 and 6:45 am, showing our voucher to each driver, but none of them were there for us.

Throughout this entire period, both my wife and I had our phones with us. We did not receive any calls, nor is there any record of missed calls on our phones. We attempted to contact the number provided in the instructions twice but only reached a recorded message. Following this, my wife sent three emails to Tour Transfer City, as suggested, to confirm our phone number and our situation.

After being abandoned and with no response from Tour Transfer City, we contacted Get Your Guide, the website through which we made the booking. They apologized for the inconvenience and initially offered to reimburse us. However, we were later informed by Get Your Guide that Tour Transfer City refused to provide a refund, falsely claiming that we were a "no show." (Get Your Guide has promised to process it anyway)

Tour Transfer City claim is simply untrue. Tour Transfer City did not show up as scheduled, and we have no missed calls or any communication attempts from your company. On the contrary, we have proof of our multiple attempts to contact you—both by phone and email—to no avail.

I am appalled by the dishonest and untrustworthy behavior exhibited by Tour Transfer City. It is clear from other customer testimonials that this is not an isolated incident, but a pattern of deceptive behavior. It is unacceptable to treat customers in this manner, and I demand a full refund for the service that was not provided.

I look forward to your prompt response and resolution to this matter. Failure to address this issue satisfactorily will leave us no choice but to escalate this complaint further.

Sincerely,

David Gertner and Rosane Gertner

  We were transferring from Catania Airport to Ortiga in Syracuse. The driver was on time and clearly identified us. The 45 minute drive was smooth with no delays. We arrived... read more at the Hotel Des Etrangers in comfort and with minimum fuss.

  Lorenzo was a great and capable driver. The tour was self-guided which we enjoyed doing on our own at our own pace. He gave a recommendation of where to eat... read more in Cefalu. We really enjoyed visiting all three towns and seeing the beautiful countryside and coast line!

  The driver was very professional, drove safely and efficiently. He waited for us when we were delayed and helped us with our heavy bags. The car was new and super... read more clean. The price was about 30% more than we paid for our trip back to...More

  Airport Transfer to Hotel - Collected as arranged by Dario who took us directly to our Hotel.
We then were collected for the return trip, a bit earlier than expected but not an issue. Booke... read more vehicles were as discribed and clean.
We had to make time changes as our flight arrival was earlier this was taken care of via an email very easily. Prompt response and thankfully no additional admin fee.
Will definitely use them again when the need arises.

  Great transfers! Door to door. No need for the hassle of traveling by train to taxi, or by bus to your hotel. I prepaid all my 5 transfer trips on-line... read more months in advance and my driver was always on-time 15-20 early. The Mercedes Benz Minivans...More

  Pre booked online from the UK. Courteous drivers on pick up and return. Prompt, helpful and professional. Would definitely recommend.

  long distance transfer - Very smart well kept car, extremely spacious and comfortable. Driver on time and very professional. Easy to book online and we were able to alter the pick up location by... read more email contact. Excellent journey, thank you

  Flawless transfers - Booked 3 transfers from Catania airport to Palermo, from Palermo to Milazzo and back to Catania. Quick and efficient communication via WhatsApp, excellent driver and comfortable and new Viano, and... read more the cheapest!!

  Very happy with our transfer from Catania airport to Taormina today. Vincenzo met us in the airport with a sign and helped with luggage. Easy and friendly to speak with.... read more Van was excellent size, clean inside & out. We will be using again and have...More