FAQs
Our Most Frequently Asked Questions
Reservation: how can you contact Sicily Airports Transfer Customer Care?
The Customer Care of Sicily Airports Transfer is active 24 hours a day, 7 days a week, and you can contact him by calling +39 331 8051574.
What happens if my flight arrives late?
If you know of the flight delay, please inform us by sending an e-mail to info@sicilyairportstransfer.it, calling us at +39 331 8051574 or sending a whatsapp message to the same number.
At the airport, how do I find my driver?
The driver will wait for you with the Sicily Airports Transfer sign with your name on the passenger exit in the arrivals hall. For other arrivals, for example at the Railway Station, at the head of the arriving train; at the port, on the quay where passengers are disembarked.
What happens if I can not find my driver at the airport?
You will need to call the Customer Care of Sicily Airports Transfer +39 331 8051574 which will immediately put you in touch with your driver.
How long will I have to wait at the airport when I arrive?
The transfer is private so you will never have to wait at the airport and you can leave as soon as you have recovered all your luggage.
If my baggage is lost at the airport, can you recover it?
All airlines have baggage agents. They will arrange the redispatch of the luggage to the address of the client’s stay. In special cases in which the customer can not wait for the times dictated by airport attendants for the baggage reclaim, you can agree with the Sicily Airports Transfer customer care office for the direct withdrawal by a driver, establishing cost and methods to priori.
If I forgot something in the vehicle, how can I recover it?
Contacting our customer care, giving details of the transfer and missing items. We will work to make you recover what you forgot, if possible without expenses or otherwise with the only reimbursement of expenses incurred for the return.
Are children considered in the number of people who use the transfer?
Unfortunately we have to count all the occupied places.
I need a child seat, how can I do?
It is necessary to insert the request in the appropriate space at the time of booking, also indicating the age of the children in the booking form.
Booking: can I have a refund?
In particular circumstances, see the terms and conditions of Sicily Airports Transfer.
Booking: can I change the date of my transfer?
Yes, just log in to your online account that our system automatically generates at the time of booking along with the credentials, you will need to log in in the customer login section of our website.
Booking: can I have a receipt?
Your confirmation by e-mail is your receipt; to receive the invoice you must request it at the time of booking, indicating all the details necessary for the compilation.
Can I have the driver's cell phone number?
Yes, of course, you can ask for it by calling our customer care number + 39 331 8051574.
I have a lot of luggage and a bike, will there be room?
Each passenger is given a suitcase. When booking, you must report the amount of your baggage; Sicily Airports Transfer will have the right to accept the transport of excess baggage, meaning that, if so, the supplement may be communicated to you.
Can we stop at the supermarket or at a store during the trip?
In the event that the driver does not have immediately subsequent transfers, the driver will pay the supplement equal to the waiting time, calculated at € 25.00 per hour.
With what advance do I have to book?
You must book at least 24 hours before your transfer. Otherwise you can contact the Sicily Airports Transfer Customer Care which will assess the availability of the service.
Does the driver speak English?
All Airport Transfers drivers speak English.
