Our flight was delayed and driver was there waiting for us. Excellent service, great communication and superb driver. Faultless service, highly reccomendedMore

  Best decision we made! - We used Sicily Airports Transfer & Tour 3 times during our week in Sicily. Excellent all around! We are a family of 3 adults visiting Sicily for the... read more first time. Sicily Airports Transfer & Tour accommodated every one of our needs. We wanted to go visit the towns of our grandparents and they provided that service over and above. Our driver, Lorenzo, even spoke to the town locals to help us trace our family history. Sicily Airports Transfer & Tour even accommodated a last minute tour request (9 pm the night prior) to Cefalu and Monreale.
Best transportation service ever! And Lorenzo was simply the best! Thank you!

  Great service-drivers friendly & punctual-transfer from and to Palermo airport was first class-would highly recommend this company

  Perfect service, driver was on time. I had to change pick up hour day before depart, very fast reply from customer service.

  Go yourself - its the same thing! - No guide - driver only. Not worth the money. I thought we were getting a guided private tour. No - just a driver.

  We used Sicily airport transport 3 times during our stay. Two out of three times they were wonderful. 1. We were picked up from Palermo airport and brought to our... read more hotel. The driver was waiting for us and got us to our hotel. Great value....More

  Flawless transfers - Booked 3 transfers from Catania airport to Palermo, from Palermo to Milazzo and back to Catania. Quick and efficient communication via WhatsApp, excellent driver and comfortable and new Viano, and... read more the cheapest!!

  We found it a very reliable service. Online booking was easy. We would recommend this service. (Now I really don't know what else to say, but still don't have enough... read more characters....)

  Subject: Complaint Regarding Unfulfilled Tour and Unjustified "No Show" Claim

I am writing to express my deep dissatisfaction with the service my wife and I received during our recent... read more booking for the "Palermo: Bus Tour to Noto, Ortigia, and Siracusa" on August 09, 2024. We paid in advance and were provided with instructions stating we would be picked up from our hotel lobby at 6:00 am on the day of the tour.

We arrived in the lobby at 5:45 am and waited patiently by the door from 6:00 am onwards. We waited for 45 minutes, during which time we saw several guests being picked up for other tours and deliveries being made. We approached every vehicle—cars, vans, and buses—that arrived between 6:00 and 6:45 am, showing our voucher to each driver, but none of them were there for us.

Throughout this entire period, both my wife and I had our phones with us. We did not receive any calls, nor is there any record of missed calls on our phones. We attempted to contact the number provided in the instructions twice but only reached a recorded message. Following this, my wife sent three emails to Tour Transfer City, as suggested, to confirm our phone number and our situation.

After being abandoned and with no response from Tour Transfer City, we contacted Get Your Guide, the website through which we made the booking. They apologized for the inconvenience and initially offered to reimburse us. However, we were later informed by Get Your Guide that Tour Transfer City refused to provide a refund, falsely claiming that we were a "no show." (Get Your Guide has promised to process it anyway)

Tour Transfer City claim is simply untrue. Tour Transfer City did not show up as scheduled, and we have no missed calls or any communication attempts from your company. On the contrary, we have proof of our multiple attempts to contact you—both by phone and email—to no avail.

I am appalled by the dishonest and untrustworthy behavior exhibited by Tour Transfer City. It is clear from other customer testimonials that this is not an isolated incident, but a pattern of deceptive behavior. It is unacceptable to treat customers in this manner, and I demand a full refund for the service that was not provided.

I look forward to your prompt response and resolution to this matter. Failure to address this issue satisfactorily will leave us no choice but to escalate this complaint further.

Sincerely,

David Gertner and Rosane Gertner

  Lorenzo was a great and capable driver. The tour was self-guided which we enjoyed doing on our own at our own pace. He gave a recommendation of where to eat... read more in Cefalu. We really enjoyed visiting all three towns and seeing the beautiful countryside and coast line!

  On time, exceptionally clean vehicle, friendly door to door service! Would recommend this service to anyone!

  Excellent Service, the vehicles were exceptionally good, drivers were very smart and polite and the price was by far the cheapest transfer I could get for a party of 6

  This was an easy trip. They arrived on time, drove well, and it was a comfortable Mercedes van that was clean and in great shape. Would use them again.

  We did not find our driver at the Airport, at first, bc lacking of nametag. He messaged me on Whatsapp which I never use, missed the messages for that reason.... read more After a good while we found each other though, and ride was perfect. I would suggest you point out on your website that communications go on Whatsapp. (I called and sent email, none worked at the time).
This company is on Whatsapp, just make people aware! Thanks for transportation with nice, clean car and kind, knowledgeable driver.
I recommend this company

  Great and timely service - I used the services of Sicily Airports Tranfer and Tour twice. They have been always very professional and quick in the replies

  WARNING THIS COMPANY IS A FRAUD. Lost money m Palermo Airport they sell transfers - Terrible people cancelled the transfer just before arrival. THen send out a different car. Promised to return the money , I effectively lost 95 EUR. How this is still legal?

  Driver was on time, polite, friendly and helpful! Would recommend. Top quality vehicles too, new and roomy Mercedes.

  We took the tour from the depot on via V Emanuele near the Cattedrale. Not very expensive. After about 45 minutes (this will depend on the day of the week,... read more time of day) When we got to about 1/2 mile from the Church we were...More